We are here to answer all your shade questions

FAQ

Do you ship to the USA without customs?

We offer US and Canada shipping. Please check your local shipping rates at checkout.
In most cases, returns are free of charge.
Please contact us if you would like to know more.

Do your bases come with the sandbags or do I have to buy them too?

Each Baser base comes with two sandbags. However you may need more if you live in a windy area.
Please check out our blog post to figure out how many you need.

Do the sandbags come with sand in them?

We ship our sandbags without sand to reduce transportation emissions. You save up to 5.5 pounds of CO2 when you buy from us instead of shipping 80 to 110 pounds of granite from China.

How do I set up the Baser umbrella stand with sandbags?

Set up takes just a few seconds and is very easy! You can view our assembly instructions here.

I need a spare part?

All Baser products are 100% repairable to significantly extend their lifespan. Plus they're 100% recyclable to help extend the life of our planet too. Just go to our portal for repairs and you can order your spare part straight away here.

Recycled fishing nets from our seas and plastic waste

We believe in sustainable materials. The Baser umbrella stand is the only umbrella stand made of 100% recylced materials. Its made in Denmark used clean wind energy.

Learn more about our recycled materials

Enjoy our 5 year parts warranty

We believe in fixing things. The Baser patio umbrella is the only patio umbrella that is 100% repairable in the unlikely event that something breaks. And our guarantee period is at least 5 years!

Here you can find out more about our 5-year guarantee on spare parts

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We are here to answer all your shade questions

FAQ

Recycled fishing nets from our seas and plastic waste

Enjoy our 5 year parts warranty

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Need help deciding?

Enjoy your time outdoors

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We are here to answer all your shade questions

FAQ

Recycled fishing nets from our seas and plastic waste

Enjoy our 5 year parts warranty

Award-winning design

Need help deciding?

Enjoy your time outdoors

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