Baser Terms & Conditions / Conditions Générales de Vente / Términos y Condiciones

On this page, you will find the Terms and Conditions for purchases on www.mybaser.com. Please review the applicable Terms and Conditions based on your location and language. Baser Terms & Conditions for purchases within the United States of America / Baser Terms & Conditions for purchases within Canada

Sur cette page, vous trouverez les Conditions Générales de Vente pour les achats sur www.mybaser.com. Veuillez consulter les Conditions Générales applicables en fonction de votre localisation et de votre langue. Conditions Générales de Vente de Baser (Canada)

En esta página, encontrará los Términos y Condiciones para compras en www.mybaser.com. Por favor, revise los Términos y Condiciones aplicables según su ubicación e idioma. Términos y Condiciones de Baser para compras dentro de los Estados Unidos de América

Baser Terms & Conditions for purchases within the United States of America

1. Introduction

By accessing or purchasing from Baser’s webshop (www.mybaser.com), you agree to comply with the terms and conditions outlined below. We strongly recommend reviewing these Terms & Conditions prior to making any purchase.

2. Company Information

Baser ApS operates this website under the following business registration numbers:

• Denmark: DK36912995
• United States: EIN 98-1571872
• Canada: Business number 740462213 & GST/HST number: 740462213 RM0001

Contact Information:

• Address: Bjarkevej 12, 8464 Galten, Denmark
• US Phone: +1 315 215 1649
• DK Phone: +45 2190 3220
• Email: help(@)mybaser.com

If you have any further questions, please contact our friendly customer service at +1 315 215 1649 every day during EST between 5 am and 2 pm and PDT between 9 pm-12 pm and again from 6 am-11 am. Alternatively, you can write to help(@)mybaser.com, and we will most often respond within 24 hours.

3. Website Use & Acceptance of Terms

YOUR USE OF www.mybaser.com CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. If you disagree with any part of these terms, you should immediately cease using the Website.

4. Changes to Terms

Baser reserves the right to modify its terms, conditions, and website content at any time. Updates will take effect when posted on the Website, and continued use of the Website constitutes acceptance of these changes.

5. Jurisdiction

This website is intended for users in the United States and Canada. Accessing the Website from other jurisdictions is at your own risk, and you are responsible for compliance with local laws. Governing law is Danish Law to the furthest possible extent.

6. Purchase Process

To complete a purchase, you must provide personal data such as name, address, and payment information. After placing an order, you will receive an order confirmation by email. The agreement is not binding until the item has been dispatched. All agreements are governed by Danish Law to the furthest possible extent; when Danish Law is not applicable, either US law based on the State of New York or Canadian Law is applied depending on the country of delivery of the product.

All displayed prices at mybaser.com are in USD and exclude any sales tax unless clearly stated. The total price, including any applicable sales tax, will be shown at checkout.

In order to make a purchase at www.mybaser.com, you must be able to enter into a legally binding contract for purchase. If you act on behalf of a company, you must have the right to enter into binding contracts on behalf of the company to make purchases from our site.

7. Payment & Payment Options

We accept payments via VISA, Visa Electron, Maestro, American Express, Apple Pay, Google Pay, MasterCard, and PayPal. Payments are processed securely through PCI DSS-compliant platforms (Stripe, Bambora, Amazon Pay, PayPal), and we do not have access to your payment card details.

If using a BNPL service (e.g., PayPal, Klarna, Affirm), the agreement is between you and the provider, not Baser.

We use cookies on our site to give you a better buying experience. The data we collect is secured and used from a business point of view. You can read about our use of cookies in our cookie policy.

8. Shipping, Receipt, and Delivery Time

Orders are shipped via DHL, FedEx, UPS, USPS, Amazon, Sweship, Canada Post, Aramex, or Purolator, depending on your location. While free shipping is offered within the USA and Canada, remote areas may incur additional fees. Delivery times are typically 2-8 days, depending on the carrier.

Once an order is shipped, risk of loss is transferred to the customer. Baser is not liable for lost or stolen packages unless a signature-required service is selected at checkout. If you receive damaged goods, you must notify us and the courier within 3 days of receipt.

If you face an error during checkout, please contact customer support to clarify that your state, city, or location is eligible for shipping.

We minimize the amount of cardboard for shipping, and we have, therefore, produced our packaging so that in most cases, we can ship our goods without extra cardboard. If you want the package wrapped in a cardboard box for shipping, please contact customer service before making the order.

You must check the content of the parcel on receipt and ensure that the package or content is not damaged or has defects. You must contact us and report the damage immediately and no later than 3 days after receipt. In the case of transport damage, please contact and report the damage to the courier in question immediately.

Once orders are shipped, the risk of loss transfers to you. Baser is not responsible for lost or stolen packages unless a signature-required service is selected at checkout.

9. Right of Withdrawal and 30-Day Right of Return

As a consumer, you are entitled to a 30-day return policy. To exercise this right, email us at help(@)mybaser.com within 30 days of the purchase date, including your order number and recipient details.

We do not receive parcels sent per C.O.D. We will hold the payment until the item has been returned and we have verified that the item is in a saleable and unused condition. If the item(s) has been used and a loss of value has occurred due to, but not limited to, handling, use, or storage of the item, this value loss will be deducted.

Returned items must be in unused, saleable condition. We will hold the payment until the returned items are received and verified. Return shipping costs are calculated during the return process and may not always be free of charge.

10. 5-Year Spare Part Warranty & Liability

We stand by our products with a 5-year spare parts warranty. If a component breaks due to a defect, we will replace it free of charge, but the customer must cover the costs of shipping, handling, and applicable taxes.

Warranty Exclusions(NOT limited to):

• Incorrect or unintended use
• Lack of proper maintenance
• Climatological influences (e.g., wind damage)
• Normal wear and tear

Baser ApS does not assume liability for damage to objects or persons arising from the incorrect setup, improper use, improper dismantling, or maintenance of any products sold by Baser ApS. The product must not be used for purposes other than stated, and Baser ApS accepts no liability for damage caused by unintended use.

Baser ApS has the right not to cover the following cases where the product has broken:

• Incorrect or not intended use
• The product is not maintained in accordance with the regulations
• Failure to provide evidence of the purchase of the product from an authorized dealer
• Damage caused by climatological influences such as wind and weather
• Damage resulting from normal wear and tear

A warranty claim accepted by Baser ApS does not automatically imply that Baser ApS also accepts responsibility for any damage suffered. Baser ApS' liability never includes more than described in these warranty terms, as Baser ApS disclaims liability for property or personal injury as far as possible. Baser ApS expressly denies any liability for consequential damage. This provision shall not apply if and to the extent that such a provision is not permitted under a mandatory legal provision in the buyer's country or state.

11. Personal Data Policy & California Consumer Privacy Act (CCPA)

Our privacy policy forms part of these terms and can be found here.

Under the CCPA (as amended by the CPRA), California residents have several rights regarding their personal data, including the right to know, delete, and correct inaccurate information, as well as opt-out of the sale or sharing of personal data. Baser does not and will not sell personal information.

12. Complaints

Complaints are handled according to the Danish Sale of Goods Act, where applicable. If Danish law is not applicable, US state law (New York) or relevant Canadian laws will govern. You can make claims for product defects that occur within 24 months of purchase, provided the damage was not caused by improper use, lack of maintenance, or normal wear and tear.

We offer replacement parts under our 5-year spare parts warranty. Shipping and handling fees apply.

13. Reservations and Disclaimer

We reserve the right to adjust pricing, fees, taxes, and correct typographical errors. We are also not liable for delays caused by force majeure, including labor disputes, pandemics, or delays from subcontractors.

14. Scope of Use and User Email Submissions & Security

You may use the content on this Website solely for personal and non-commercial purposes, provided that all copyright and proprietary notices remain intact. You are prohibited from storing, modifying, reproducing, or distributing significant portions of the Website's content.

Email submissions over the Internet may not be secure and are subject to interception by third parties. For details, consult our Privacy Policy. You agree not to submit materials that:

• are defamatory, threatening, obscene, or harassing
• contain viruses or other harmful components
• violate third-party rights without permission
• breach any applicable laws

15. Copyrights and Trademarks

All materials on this Site, including its organization and layout, are protected by international copyright laws. You may access, download, and print materials for personal, non-commercial use, provided that the copyright notice is included. You may not copy, distribute, or publicly display any part of this Site without prior written permission from Baser.

16. Links

Baser is not responsible for third-party website content accessed through links on this Website. Accessing third-party websites is at your own risk. If you are interested in linking to the Website, contact us at help(@)mybaser.com.

17. No Unlawful or Prohibited Use

As a condition of using the Website, you warrant that you will not use it for unlawful purposes. You may not impair or interfere with the functionality of the Website or use it in ways that harm other users. Unauthorized attempts to access materials not intentionally made available through the Website are prohibited.

18. Spamming

Gathering email addresses from Baser's Website through harvesting or automated means is prohibited. Posting unauthorized advertising or solicitation is prohibited. Commercial inquiries should be directed to help(@)mybaser.com.

19. No Warranties

THIS WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BASER DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF THE CONTENT. YOU ASSUME FULL RESPONSIBILITY FOR ANY CONSEQUENCES ARISING FROM ACCESSING OR USING THE WEBSITE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THESE EXCLUSIONS MAY NOT APPLY TO YOU.

20. Governing Law & Dispute Resolution

These Terms shall be governed by Danish law to the furthest extent possible. In the case Danish Law is not applicable, US (New York State) or Canadian laws will apply. If any part of these Terms is deemed invalid, the rest shall remain enforceable.

Any disputes arising will be resolved through binding arbitration in Denmark - referring to Danish law and the “Danish Arbitration Act - LOV nr 553 af 24/06/2005 Lov om voldgift.”. If arbitration cannot be made in Denmark it will will be made at the State of New York with US law applicable.

Any arbitration will be on an individual basis, and parties waive the right to class actions.

21. Separate Agreements

You may have other agreements with Baser that are separate and in addition to these Terms of Use. Such Separate Terms do not modify these Terms. Separate Agreements are also governed to the furthest possible extent by Danish law.

22. DMCA Copyright Policy and Copyright Agent

If you believe your copyrighted work is being used without permission, contact us at help(@)mybaser.com with the necessary information to identify the infringement.

23. Limitation of Liability

YOUR USE OF THE CONTENT IS AT YOUR OWN RISK. BASER DISCLAIMS ALL LIABILITY FOR DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OR RELIANCE ON THE CONTENT. IN NO EVENT WILL BASER BE LIABLE FOR DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES CAUSED BY SYSTEM FAILURE, INTERRUPTION, OR UNAUTHORIZED ACCESS.

24. Indemnity

You agree to indemnify and hold Baser harmless from claims arising from your violation of these Terms.

25. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials. Baser reserves the right to terminate accounts for any fraudulent or illegal activity.

Términos y Condiciones de Baser para compras dentro de los Estados Unidos de América

1. Introducción

Al acceder o comprar en la tienda en línea de Baser (www.mybaser.com), usted acepta cumplir con los términos y condiciones descritos a continuación. Recomendamos encarecidamente revisar estos Términos y Condiciones antes de realizar cualquier compra. La versión en inglés de estos términos es la versión legalmente vinculante.

2. Información de la Empresa

Baser ApS opera este sitio web bajo los siguientes números de registro comercial:

• Dinamarca: DK36912995
• Estados Unidos: EIN 98-1571872
• Canadá: Número de empresa 740462213 y número GST/HST: 740462213 RM0001

Información de contacto:

• Dirección: Bjarkevej 12, 8464 Galten, Dinamarca
• Teléfono en EE. UU.: +1 315 215 1649
• Teléfono en Dinamarca: +45 2190 3220
• Email: help(@)mybaser.com

Si tiene alguna pregunta adicional, por favor contacte a nuestro servicio de atención al cliente al +1 315 215 1649 todos los días entre las 5 am y las 2 pm (EST), o entre las 9 pm y las 12 pm, y nuevamente de 6 am a 11 am (PDT). Alternativamente, puede escribir a help(@)mybaser.com, y normalmente responderemos dentro de 24 horas.

3. Uso del Sitio Web y Aceptación de los Términos

EL USO DE www.mybaser.com CONSTITUYE ACEPTACIÓN DE ESTOS TÉRMINOS Y CONDICIONES. Si no está de acuerdo con alguna parte de estos términos, debe dejar de usar el sitio web de inmediato.

4. Cambios a los Términos

Baser se reserva el derecho de modificar sus términos, condiciones y el contenido del sitio web en cualquier momento. Las actualizaciones entrarán en vigor cuando se publiquen en el sitio web, y el uso continuo del sitio constituirá la aceptación de dichos cambios.

5. Jurisdicción

Este sitio web está destinado a usuarios de los Estados Unidos y Canadá. El acceso al sitio web desde otras jurisdicciones es bajo su propio riesgo, y usted es responsable de cumplir con las leyes locales. La ley aplicable es la ley danesa en la mayor medida posible. La versión en inglés de estos términos es la versión legalmente vinculante.

6. Proceso de Compra

Para completar una compra, debe proporcionar datos personales como nombre, dirección e información de pago. Después de realizar un pedido, recibirá una confirmación por correo electrónico. El acuerdo no es vinculante hasta que el artículo haya sido enviado. Todos los acuerdos se rigen por la ley danesa en la mayor medida posible; cuando la ley danesa no sea aplicable, se aplicará la ley de EE. UU. basada en el estado de Nueva York o la ley canadiense, dependiendo del país de entrega del producto.

Todos los precios mostrados en mybaser.com están en USD y no incluyen impuestos de venta a menos que se indique claramente. El precio total, incluidos los impuestos de venta aplicables, se mostrará al finalizar la compra.

Para realizar una compra en www.mybaser.com, debe tener la capacidad legal para celebrar un contrato vinculante de compra. Si actúa en nombre de una empresa, debe tener el derecho de celebrar contratos vinculantes en nombre de la empresa para realizar compras en nuestro sitio.

7. Pago y Opciones de Pago

Aceptamos pagos a través de VISA, Visa Electron, Maestro, American Express, Apple Pay, Google Pay, MasterCard y PayPal. Los pagos se procesan de manera segura a través de plataformas compatibles con PCI DSS (Stripe, Bambora, Amazon Pay, PayPal), y no tenemos acceso a los detalles de su tarjeta de pago.

Si utiliza un servicio BNPL (pagar después, como PayPal, Klarna, Affirm), el acuerdo es entre usted y el proveedor, no con Baser.

Utilizamos cookies en nuestro sitio para ofrecerle una mejor experiencia de compra. Los datos que recopilamos están asegurados y se utilizan desde un punto de vista comercial. Puede leer sobre nuestro uso de cookies en nuestra política de cookies.

8. Envío, Recepción y Tiempo de Entrega

Los pedidos se envían a través de DHL, FedEx, UPS, USPS, Amazon, Sweship, Canada Post, Aramex o Purolator, según su ubicación. Aunque se ofrece envío gratuito dentro de EE. UU. y Canadá, las áreas remotas pueden incurrir en tarifas adicionales. Los tiempos de entrega suelen ser de 2 a 8 días, según el transportista.

Una vez que se envía un pedido, el riesgo de pérdida se transfiere al cliente. Baser no es responsable de paquetes perdidos o robados a menos que se seleccione un servicio que requiera firma al finalizar la compra. Si recibe mercancía dañada, debe notificarlo a nosotros y al servicio de mensajería dentro de los 3 días posteriores a la recepción.

La versión en inglés de estos términos es la versión legalmente vinculante.

Baser Terms & Conditions for purchases within Canada

1. Introduction

By accessing or purchasing from Baser’s webshop (www.mybaser.com), you agree to comply with the terms and conditions outlined below. We strongly recommend reviewing these Terms & Conditions prior to making any purchase.

2. Company Information

Baser ApS operates this website under the following business registration numbers:

• Denmark: DK36912995
• United States: EIN 98-1571872
• Canada: Business number 740462213 & GST/HST number: 740462213 RM0001

Contact Information:

• Address: Bjarkevej 12, 8464 Galten, Denmark
• US Phone: +1 315 215 1649
• DK Phone: +45 2190 3220
• Email: help(@)mybaser.com

If you have any further questions, please contact our friendly customer service at +1 315 215 1649 every day during EST between 5 am and 2 pm and PDT between 9 pm-12 pm and again from 6 am-11 am. Alternatively, you can write to help(@)mybaser.com and we will most often respond within 24 hours.

3. Website Use & Acceptance of Terms

YOUR USE OF www.mybaser.com CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. If you disagree with any part of these terms, you should immediately cease using the Website.

4. Changes to Terms

Baser reserves the right to modify its terms, conditions, and website content at any time. Updates will take effect when posted on the Website, and continued use of the Website constitutes acceptance of these changes.

5. Jurisdiction

This website is intended for users in the United States and Canada. Accessing the Website from other jurisdictions is at your own risk, and you are responsible for compliance with local laws. Governing law for Canadian users will be the laws of the province in which they reside.

6. Purchase Process

To complete a purchase, you must provide personal data such as name, address, and payment information. After placing an order, you will receive an order confirmation by email. The agreement is not binding until the item has been dispatched.

All agreements for Canadian customers are governed by Canadian law based on your province of residence.

All displayed prices at mybaser.com are in USD and exclude any sales tax unless clearly stated. The total price, including any applicable GST/HST and provincial taxes, will be shown at checkout.

In order to make a purchase at www.mybaser.com, you must be able to enter into a legally binding contract for purchase. If you act on behalf of a company, you must have the right to enter into binding contracts on behalf of the company to make purchases from our site.

7. Payment & Payment Options

We accept payments via VISA, Visa Electron, Maestro, American Express, Apple Pay, Google Pay, MasterCard, and PayPal. Payments are processed securely through PCI DSS-compliant platforms (Stripe, Bambora, Amazon Pay, PayPal), and we do not have access to your payment card details.

If using a Buy Now Pay Later (BNPL) service (e.g., PayPal, Klarna, Affirm), the agreement is between you and the provider, not Baser.

We use cookies on our site to give you a better buying experience. The data we collect is secured and used from a business point of view. You can read about our use of cookies in our cookie policy.

8. Shipping, Receipt, and Delivery Time

Orders are shipped via DHL, FedEx, UPS, USPS, Amazon, Sweship, Canada Post, Aramex, or Purolator, depending on your location. While free shipping is offered within the USA and Canada, remote areas may incur additional fees. Delivery times are typically 2-8 days, depending on the carrier.

Once an order is shipped, risk of loss is transferred to the customer. Baser is not liable for lost or stolen packages unless a signature-required service is selected at checkout. If you receive damaged goods, you must notify us and the courier within 3 days of receipt.

9. Right of Withdrawal and 30-Day Right of Return

As a consumer, you are entitled to a 30-day return policy. To exercise this right, email us at help(@)mybaser.com within 30 days of the purchase date, including your order number and recipient details.

Returned items must be in unused, saleable condition. We will hold the payment until the returned items are received and verified. Return shipping costs are calculated during the return process and may not always be free of charge.

10. 5-Year Spare Part Warranty & Liability

We stand by our products with a 5-year spare parts warranty. If a component breaks due to a defect, we will replace it free of charge, but the customer must cover the costs of shipping, handling, and applicable taxes.

Warranty Exclusions:

• Incorrect or unintended use
• Lack of proper maintenance
• Climatological influences (e.g., wind damage)
• Normal wear and tear

11. Personal Data Policy & PIPEDA Compliance

Our privacy policy forms part of these terms and can be found here. We are committed to protecting the privacy and security of your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA). By using this website, you consent to the collection, use, and disclosure of your information in accordance with this Act.

12. Complaints

Complaints are handled according to the applicable Canadian provincial laws. You can make claims for product defects that occur within 24 months of purchase, provided the damage was not caused by improper use, lack of maintenance, or normal wear and tear.

13. Reservations and Disclaimer

We reserve the right to adjust pricing, fees, taxes, and correct typographical errors. We are also not liable for delays caused by force majeure, including labor disputes, pandemics, or delays from subcontractors.

14. Jurisdiction and Governing Law (Canada)

For Canadian customers, this agreement shall be governed by the laws of the province in which you reside. Any disputes arising will be resolved under the applicable Canadian law.

For users in Quebec, a French version of these terms is available and takes precedence where necessary under Quebec law.

15. Sales Taxes (Canada)

For Canadian customers, all displayed prices at mybaser.com are in USD. Any applicable GST/HST and provincial taxes will be calculated and added at checkout.

Conditions Générales de Vente de Baser (Canada)

1. Introduction

En accédant ou en achetant sur la boutique en ligne de Baser (www.mybaser.com), vous acceptez de respecter les conditions générales décrites ci-dessous. Nous vous recommandons vivement de lire attentivement ces Conditions Générales avant tout achat.

2. Informations sur la Société

Baser ApS exploite ce site web sous les numéros d'enregistrement d'entreprise suivants :

• Danemark : DK36912995
• États-Unis : EIN 98-1571872
• Canada : Numéro d'entreprise 740462213 & Numéro TPS/TVH : 740462213 RM0001

Coordonnées :

• Adresse : Bjarkevej 12, 8464 Galten, Danemark
• Téléphone (États-Unis) : +1 315 215 1649
• Téléphone (Danemark) : +45 2190 3220
• Courriel : help(@)mybaser.com

Si vous avez des questions, contactez notre service client au +1 315 215 1649 pendant les heures EST de 5 h à 14 h et PDT de 21 h à minuit, puis à nouveau de 6 h à 11 h. Vous pouvez également nous écrire à help(@)mybaser.com, et nous vous répondrons généralement dans les 24 heures.

3. Utilisation du Site Web et Acceptation des Conditions

L'UTILISATION DU SITE www.mybaser.com CONSTITUE UNE ACCEPTATION DE CES CONDITIONS GÉNÉRALES. Si vous n'acceptez pas une partie de ces conditions, vous devez immédiatement cesser d'utiliser le site.

4. Modifications des Conditions

Baser se réserve le droit de modifier ses conditions, ainsi que le contenu de son site, à tout moment. Les mises à jour prendront effet dès leur publication sur le site, et l'utilisation continue du site constituera l'acceptation de ces modifications.

5. Juridiction

Ce site est destiné aux utilisateurs des États-Unis et du Canada. L'accès au site depuis d'autres juridictions se fait à vos propres risques, et vous êtes responsable du respect des lois locales. La loi applicable pour les utilisateurs canadiens sera celle de la province dans laquelle ils résident.

6. Processus d'Achat

Pour finaliser un achat, vous devez fournir des données personnelles telles que votre nom, adresse et informations de paiement. Après avoir passé une commande, vous recevrez une confirmation par courriel. L'accord ne devient contraignant qu'une fois l'article expédié.

Tous les accords pour les clients canadiens sont régis par les lois canadiennes en fonction de votre province de résidence.

Tous les prix affichés sur mybaser.com sont en USD et excluent toute taxe de vente sauf mention contraire. Le prix total, y compris les taxes TPS/TVH applicables ainsi que les taxes provinciales, sera indiqué lors du paiement.

Pour effectuer un achat sur www.mybaser.com, vous devez être en mesure de conclure un contrat juridiquement contraignant. Si vous agissez au nom d'une entreprise, vous devez avoir le droit de conclure des contrats engageants au nom de cette entreprise.

7. Paiement et Options de Paiement

Nous acceptons les paiements par VISA, Visa Electron, Maestro, American Express, Apple Pay, Google Pay, MasterCard et PayPal. Les paiements sont traités de manière sécurisée via des plateformes conformes aux normes PCI DSS (Stripe, Bambora, Amazon Pay, PayPal), et nous n'avons pas accès à vos détails de carte de paiement.

Si vous utilisez un service de paiement différé (BNPL) tel que PayPal, Klarna, ou Affirm, l'accord est entre vous et le fournisseur, non avec Baser.

Nous utilisons des cookies sur notre site pour améliorer votre expérience d'achat. Les données que nous recueillons sont sécurisées et utilisées à des fins commerciales. Vous pouvez lire notre politique de cookies dans la politique de confidentialité.

8. Expédition, Réception et Délais de Livraison

Les commandes sont expédiées via DHL, FedEx, UPS, USPS, Amazon, Sweship, Postes Canada, Aramex, ou Purolator, selon votre emplacement. Bien que nous offrions la livraison gratuite aux États-Unis et au Canada, des frais supplémentaires peuvent s'appliquer pour les zones éloignées. Les délais de livraison varient généralement de 2 à 8 jours selon le transporteur.

Une fois qu'une commande est expédiée, le risque de perte est transféré au client. Baser n'est pas responsable des colis perdus ou volés, sauf si vous avez sélectionné un service avec signature requise lors du paiement. Si vous recevez des articles endommagés, vous devez nous en informer, ainsi que le transporteur, dans les 3 jours suivant la réception.

9. Droit de Rétractation et Droit de Retour de 30 Jours

En tant que consommateur, vous avez droit à une politique de retour de 30 jours. Pour exercer ce droit, envoyez-nous un courriel à help(@)mybaser.com dans les 30 jours suivant la date d'achat, en incluant votre numéro de commande et les informations du destinataire.

Les articles retournés doivent être dans un état inutilisé et revendable. Nous suspendrons le paiement jusqu'à la réception et vérification des articles retournés. Les frais de retour sont calculés pendant le processus de retour et peuvent ne pas toujours être gratuits.

10. Garantie de Pièces Détachées de 5 Ans et Responsabilité

Nous soutenons nos produits avec une garantie de pièces détachées de 5 ans. Si un composant se casse en raison d'un défaut, nous le remplacerons gratuitement, mais le client doit couvrir les frais d'expédition, de manutention et les taxes applicables.

Exclusions de Garantie :

• Une utilisation incorrecte ou non intentionnelle
• Un manque d'entretien approprié
• Des influences climatologiques (par exemple, les dommages causés par le vent)
• Une usure normale

11. Politique de Confidentialité et Conformité à la LPRPDE

Notre politique de confidentialité fait partie intégrante de ces conditions et peut être consultée ici. Nous nous engageons à protéger la confidentialité et la sécurité de vos informations personnelles en vertu de la Loi sur la protection des renseignements personnels et les documents électroniques (LPRPDE). En utilisant ce site, vous consentez à la collecte, à l'utilisation et à la divulgation de vos informations conformément à cette loi.

12. Réclamations

Les réclamations sont traitées conformément aux lois provinciales applicables au Canada. Vous pouvez déposer des réclamations concernant des défauts de produit qui surviennent dans les 24 mois suivant l'achat, à condition que les dommages ne soient pas causés par une mauvaise utilisation, un manque d'entretien ou une usure normale.

13. Réserves et Clause de Non-responsabilité

Nous nous réservons le droit d'ajuster les prix, frais, taxes et de corriger les erreurs typographiques. Nous ne sommes pas non plus responsables des retards causés par des cas de force majeure, y compris les grèves, pandémies ou retards de sous-traitants.

14. Juridiction et Droit Applicable (Canada)

Pour les clients canadiens, cet accord est régi par les lois de la province dans laquelle vous résidez. Tout litige sera résolu conformément aux lois canadiennes applicables.

Pour les utilisateurs du Québec, une version française de ces conditions est disponible et prévaut là où nécessaire en vertu de la loi québécoise.

15. Taxes de Vente (Canada)

Pour les clients canadiens, tous les prix affichés sur mybaser.com sont en USD. Toute taxe applicable (TPS/TVH) et les taxes provinciales seront calculées et ajoutées au moment du paiement.