Baser warranty

IMPORTANT INFORMATION

Prior to use, carefully read the instructions on the inside of the packaging to avoid risk of product and/or personal injury.

Follow the instructions and keep the instructions for future reference by saving the packaging, by cutting out the instructions or by visiting www.mybaser.com.

 

TERMS & CONDITIONS OF USE FOR BASER ApS PRODUCTS

INTRODUCTION:

All products manufactured and/or sold by Baser ApS (“Baser”) to a consumer (each, together with all third parties who use, come into contact with, or benefit from such Baser product, including without limitation, the consumer’s family members, invitees and agents, is a “customer”), whether sold directly or through an authorized distributor, are subject to these Terms & Conditions of Use for Baser ApS Products (these “Terms and Conditions”).

RISK AND ACCEPTANCE OF TERMS:

If any customer elects to continue using a Baser product after having had an opportunity to read these Terms and Conditions, then by such continued use the customer acknowledges his, her or its acceptance of and agreement to abide by these Terms and Conditions. Each customer agrees that he, she or it uses the Baser product at his, her or its own risk.

If a customer does not agree to these Terms and Conditions, that customer must stop using the Baser product immediately, and may return the product for a refund from Baser or the authorized distributor within 5 days after purchase, so long as the product is not damaged, is returned in the product’s original packaging, and the customer provides verifiable proof of purchase.

SAFETY INSTRUCTION & GENERAL SAFETY GUIDELINES:

The terms and conditions set forth in these Terms and Conditions incorporate by reference the user instructions included with the customer’s Baser product and these Terms and Conditions supersede all other pre-printed purchase order terms and conditions that pertain to the subject matter of this document.

Before using your Baser product, carefully read the instructions found inside the packaging to avoid risk of product damage, property damage, and/or personal injury and never use Baser products for unintended purposes.

Follow the Baser product instructions and keep the instructions for future reference by saving the product insert or by visiting www.mybaser.com. A customer’s continued use of a Baser product evidences the customer’s agreement to use the Baser product in a lawful manner and in compliance with the use(s) intended therefor by Baser, as described in the product information that Baser provides with the Baser product.

General Safety Guidelines:

General safety Guidelines for use of Baser products can be read below. You must follow these Guidelines for safe use of the products. Please note that the below Guidelines are a non-exhaustive list and are not limited to the safety measures below.

• Use Products Correctly: Only use Baser products as intended. Improper use, such as using a patio umbrella without adequate weighting, may lead to product failure, injury, or damage.
• Wind Conditions: Do not use or leave the patio or cantilever umbrellas open in high winds or stormy conditions. Always close and secure umbrellas in windy weather, and do not leave them unattended.
• Setup and Weighting: It is essential to properly weight down umbrellas using the appropriate Baser weight bags or sandbags. Failure to do so may cause the umbrella to tip or collapse, causing injury or damage.
• Product Alterations: Do not modify or alter Baser products in any way. Any alterations will void warranties and may lead to injury or property damage for which Baser accepts no responsibility.
• Supervision and Safe Handling: Never allow children to operate, assemble, or use Baser products. Always ensure adult supervision during setup and take appropriate precautions during product handling.

SPECIFIC RISKS AND EXCLUSIONS:

Baser shall not be held responsible for any injuries, damage, or incidents that arise from, but not limited to the non-exhaustive list below:

• Failure to Properly Secure Products: Not weighting down the umbrella base sufficiently with appropriate weight bags.
• Leaving Umbrellas Open During Wind or Bad Weather: Leaving patio or cantilever umbrellas open during windy conditions may cause them to fall, resulting in injury or damage.
• Altering the Product: Modifying or making structural changes to the products without Baser’s authorization will void warranties and release Baser from all liability.
• Incorrect Setup: Not following the instructions provided with the product or listed on Baser’s website may result in product damage or injury.

WARRANTY:

Baser warrants the performance of each Baser product for up to twenty-four (24) months following the date of purchase, provided that the product is used in the manner intended by Baser, as indicated in the product instructions provided with the Baser product. Do not use the product for purposes other than those specifically contemplated in the Baser product instructions. Baser shall have no responsibility or liability for any damage to property or injury to persons or animals caused by or arising from incorrect installation, incorrect use, incorrect dismantling or improper maintenance of the Baser patio umbrella base, sandbags, or any other products sold or manufactured by Baser.

This warranty applies only to the first owner and does not cover:

• Normal wear and tear
• Misuse or unintentional use of the products
• Failure to maintain or store the product in accordance with instructions
• Damage caused by weather (e.g., wind, rain, or extreme conditions)
• Modifications or alterations to the product

Baser will repair or replace, at its discretion, any parts deemed defective under this warranty. Customers must submit claims within the warranty period along with proof of purchase and, if requested, the allegedly defective product for inspection. The customer is responsible for shipping costs related to any warranty claims.

The Baser patio umbrella base is intended to accommodate only central-pole umbrellas, and each base size can only accommodate a patio/balcony/market umbrella with a circumference no larger than those described on www.mybaser.com.

When assembling the patio umbrella base, always push down on the ring carefully so that you do not catch your fingers. This product is not a toy, and must not be used as, for example, a boomerang. Always be aware of your surroundings and be aware of changes in the weather when using a Baser product. Always remove your patio umbrella and dismantle the patio umbrella base in windy weather, and store them in a sheltered location. Be particularly aware of stronger wind action such as occurs near hills or elevated terraces.

Do not place any Baser product near open fire.

When assembling patio Umbrellas or Cantilever Umbrellas ensure to tighten the nuts and bolts correctly and retighten minimum 1 time per year.

For safety reasons, when moving the patio umbrella, cantilever umbrella and patio umbrella base, make sure that the patio umbrella canopy and the patio umbrella frame are closed. As soon as you have moved the umbrella to the desired location, immediately place the sandbags on the legs of the patio umbrella base. When moving your patio umbrella, consider any possible wind action.

Only use the patio umbrella base, or weight bags, when the sandbags/weight bags are completely full and filled with the recommended amount of sand.

Please lift or move the sandbags carefully, and do not lift them if doing so would compromise your health for any reason. The Baser sandbags / weight bags and Patio umbrella bases does not warrant that your patio umbrella or Cantilever umbrella will be stable in wind and Baser shall have no liability for wind-destroyed and/or flyaway, and/or tipped over patio umbrellas, cantilever umbrellas.

Baser shall have no liability for any customer use of the sandbags for any purpose other than intended use for stabilization of a Baser patio umbrella base, Patio umbrella or Cantilever Umbrella following the instructions provided with the product, online at the Baser website or in this Warranty.

A patio umbrella must always be mounted in a patio umbrella base. If the patio umbrella is not in use or if a patio umbrella is not mounted, then a customer must promptly disassemble the umbrella and base, and store the Baser products in an enclosed location where they cannot injure any person or animal, or damage any other property.

Baser has no control over a customer’s use or placement of a Baser product and shall not be held liable for injuries due to tripping or falling over the patio umbrella base, sandbag(s), or another Baser product.

Do not let children assemble or operate a Baser product.

Do not throw or drag the umbrella stand, sandbags or patio umbrellas along the ground.

Any indication that the Baser product has been misused in any of the aforementioned ways, or in other ways that are not prescribed in the product instructions, shall void the Baser product warranty. Compliance with the requirements of these Terms and Conditions is the customer’s responsibility.

Do not use any tools for dismantling that did not come with the product, please follow the instructions found in Baser product packaging or by visiting www.mybaser.com.

LIMITATIONS OF LIABILITY:

To the maximum extent permitted by law, Baser disclaims all other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose. Baser is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, revenue, or use. Baser’s liability shall not exceed the price paid for the product.

PRODUCT MISUSE:

Customers assume all risks related to the misuse of Baser products. Baser is not liable for injuries or damages caused by, but not limited to:

• Failure to follow instructions regarding product setup or maintenance
• Using Baser products for unintended purposes
• Using sandbags or weight bags with products other than Baser umbrellas

WARRANTY:

Baser warrants the performance of the design and materials used in each Baser product for 2 years after the date of purchase. This warranty applies only to the first owner of each Baser product. Fabric bags, sandbags or any other Baser product parts that are subject to wear and tear are not covered by any warranty, unless directly attributable to design and/or materials defects.

This warranty does not apply to damage due to: (i) misuse, incorrect or unintentional use; (ii) failure to maintain the Baser product in accordance with the instructions; (iii) damage caused by climatic influences such as wind, rain, hail and hurricanes or tornados; or (iv) damage caused by ordinary wear and tear. Baser is not liable to any customer who alleges damage to, or attributable to, a Baser product, but who fails to provide Baser with proof that such customer purchased the product from an authorized seller and used the product in accordance with the Baser product instructions.

During the warranty period, any parts that, in the opinion of Baser, are subject to defects in design and/or materials, shall be repaired or reimbursed, as determined by Baser in its sole discretion.

Any claims under this warranty must be submitted through the Baser retailer from whom the product was purchased or directly to Baser via www.mybaser.com. Warranty claims must be accompanied by the allegedly defective product or photos thereof, together with proof of purchase. Baser may, at any time, demand that the customer ship the allegedly defective product to Baser for inspection. Shipment of the product to Baser shall be at the customer’s expense.

Baser’s repair or reimbursement of a customer’s product under this warranty shall not constitute an admission of liability by Baser or an assumption of responsibility by Baser for any damage or injury suffered in relation to such Baser product. Baser’s liability is limited to the warranty expressly granted in these Terms and Conditions of use. To the maximum extent available at law and in equity, this warranty excludes any and all liability for property damage and personal injury.

THE WARRANTIES IN THIS AGREEMENT REPLACE ALL OTHER WARRANTIES FOR THE BASER PRODUCTS, EXPRESSED OR IMPLIED, AND ALL OTHER OBLIGATIONS OR LIABILITIES OF BASER, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL OTHER WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED BY BASER. THE REMEDIES CONTAINED IN THIS AGREEMENT WILL BE THE SOLE AND EXCLUSIVE REMEDIES AGAINST BASER, WHETHER IN CONTRACT, TORT, OR OTHERWISE. THIS LIMITATION APPLIES TO ALL PRODUCTS AND SERVICES DURING AND AFTER THE WARRANTY PERIOD. BASER SHALL NOT BE RESPONSIBLE FOR ANY DEFECT CAUSED BY PRODUCT MISUSE. IN NO EVENT WILL BASER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES RELATED TO OR ARISING OUT OF BASER PRODUCTS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE, LOSS OF USE OF THE PRODUCTS, OR COST OF SUBSTITUTED PRODUCTS THAT ARISE OUT OF PERFORMANCE OR FAILURE TO PERFORM ANY OBLIGATION CONTAINED WITHIN THESE TERMS AND CONDITIONS OF USE, OR OUT OF NEGLIGENCE IN THE COURSE OF SUCH PERFORMANCE, WHETHER THE CLAIM FOR DAMAGES IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, and regardless of whether either party had or should have had any actual or constructive knowledge that such damages might occur. ANY ACTION FOR AN ALLEGED BREACH OF ANY CONTRACT OF SALE OR OF THE ABOVE-STATED WARRANTY WITH RESPECT TO PRODUCTS SOLD DIRECTLY OR INDIRECTLY BY BASER MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES.

BASER expressly disclaims all liability for product defect or failure, claims that are due to normal wear and tear, product misuse, abuse, product modification, improper product selection, non-compliance with any laws or instructions for use, or misappropriation, except to the extent expressly prohibited by applicable law. CUSTOMERS assume all responsibility for their use of BASER PRODUCTS AND SERVICES, including BASER’S website. A CUSTOMER’S only remedy against BASER in connection with any damages arising from use of A BASER PRODUCT ARE THE REMEDIES SET FORTH IN THESE TERMS AND CONDITIONS. IN NO EVENT SHALL BASER’S liability UNDER THESE TERMS AND CONDITIONS exceed THE PRICE THAT THE CONSUMER PAID FOR THE BASER PRODUCT.

If any of the foregoing warranty limitations is contrary to law in any state or under federal law, then such warranty limitation shall not apply if, and only to the extent that, its provisions are inapplicable to the applicable consumer by law.

INTELLECTUAL PROPERTY:

The Baser product contains or may contain trademarks, copyrighted information, trade names, service marks, logos, images, graphics, text, and other proprietary content, including U.S. Trademark Registration Number 1458232, and E.U. Trademark No. 21.09.2018, 017960185 (collectively, “marks”), as well as patented and patent-pending technology, including U.S. Patent No. US10435912 (collectively with marks, “IP”). All of Baser’s IP is and shall remain the property of Baser. Customers do not, by acquiring or using a Baser product, acquire any right, title or interest in the marks or other IP. Each customer agrees not to, or allow others to, modify, reverse engineer, copy, distribute, reproduce, publish, license, create derivative works from, or exploit in any other manner Baser’s IP or its products generally; nor shall the customer participate in any of the foregoing activities. All rights to the IP are reserved to Baser.

CUSTOMER MISUSE:

User agrees to indemnify, defend and hold harmless Baser, its officers, directors, affiliates, employees, contractors, agents and partners (collectively “Indemnified Parties”) from and against all claims, actions, suits, demands, costs and damages, including reasonable attorneys’ fees, asserted by any third party as a result of customer’s use of the Baser product in violation of these Terms and Conditions, or any law, or the rights of any third party. Except to the extent prohibited by applicable law, customer, on behalf of customer and customer’s heirs, estate, insurers, successors and assigns, hereby fully and forever releases and discharges the Indemnified Parties from all claims or causes of action that the customer may have for damages relating in any manner to the customer’s use of a Baser product. Baser, in its sole discretion, has the right to control any defense provided by a customer.

GOVERNING LAW:

These Terms and Conditions and the conduct of the parties in relation thereto and to the Baser product will be governed by and construed in accordance with New York law and applicable United States of America federal law, without regard to choice of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

ARBITRATION:

By a customer’s use of any Baser product, the customer thereby agrees that any dispute, controversy or claim arising out of or in connection with the customer’s use of the Baser product or arising out of or in connection with these Terms and Conditions (whether contractually or in tort), and including disputes regarding the validity of this arbitration provision or concerning venue, shall be settled by arbitration in accordance with the United States Federal Arbitration Association Rules, which will be governed by the United States Federal Arbitration Act, or if the parties agree otherwise, then by an organization of similar purpose. The arbitration proceedings will be held within the State of New York, unless the parties mutually agree otherwise. If the dispute involves USD 300,000 or less, the arbitration panel shall consist of one (1) arbitrator, and if the amount in dispute exceeds USD 300,000, the arbitration panel shall consist of three (3) arbitrators. The arbitration panel shall award the prevailing party compensation for its reasonable attorneys’ fees and costs.

CONTACT INFORMATION:

For any questions or claims regarding these Terms or your product, contact:

Baser ApS
Bjarkevej 12, 8464 Galten, Denmark
Phone: +1 315 215 1649
Email: help(@)mybaser.com

CONDITIONS GÉNÉRALES D'UTILISATION DES PRODUITS BASER ApS (Traduction non contraignante)

INTRODUCTION :

Tous les produits fabriqués et/ou vendus par Baser ApS (« Baser ») à un consommateur (chaque consommateur, avec tous les tiers qui utilisent, entrent en contact avec ou bénéficient d’un tel produit Baser, y compris, sans limitation, les membres de la famille du consommateur, les invités et les agents, est un « client »), qu'ils soient vendus directement ou par l'intermédiaire d'un distributeur autorisé, sont soumis aux présentes Conditions Générales d'Utilisation des Produits Baser ApS (ces « Conditions Générales »).

ACCEPTATION DES RISQUES ET DES CONDITIONS :

Si un client choisit de continuer à utiliser un produit Baser après avoir eu l'opportunité de lire ces Conditions Générales, alors en continuant à utiliser le produit, le client reconnaît avoir accepté et convenu de respecter ces Conditions Générales. Chaque client convient qu'il utilise le produit Baser à ses propres risques.

Si un client n'accepte pas ces Conditions Générales, il doit cesser immédiatement d'utiliser le produit Baser et peut retourner le produit pour obtenir un remboursement auprès de Baser ou du distributeur autorisé dans un délai de 5 jours après l'achat, à condition que le produit ne soit pas endommagé, qu'il soit retourné dans son emballage d'origine et que le client fournisse une preuve d'achat vérifiable.

INSTRUCTIONS DE SÉCURITÉ ET DIRECTIVES GÉNÉRALES DE SÉCURITÉ :

Les conditions énoncées dans ces Conditions Générales incorporent par référence les instructions d'utilisation incluses avec le produit Baser du client, et ces Conditions Générales remplacent toutes les autres conditions générales de commande préimprimées qui se rapportent au sujet de ce document.

Avant d'utiliser votre produit Baser, lisez attentivement les instructions figurant dans l'emballage afin d'éviter tout risque de dommage au produit, de dommage matériel et/ou de blessure corporelle. Ne jamais utiliser les produits Baser à des fins non prévues.

Suivez les instructions du produit Baser et conservez les instructions pour une référence future en sauvegardant l'encart du produit ou en visitant www.mybaser.com. L'utilisation continue d'un produit Baser par un client témoigne de l'accord de celui-ci à utiliser le produit Baser de manière légale et en conformité avec les usages prévus tels que décrits dans les informations fournies avec le produit par Baser.

DIRECTIVES GÉNÉRALES DE SÉCURITÉ :

Les directives générales de sécurité pour l'utilisation des produits Baser peuvent être lues ci-dessous. Vous devez suivre ces directives pour une utilisation sécurisée des produits. Veuillez noter que cette liste n'est pas exhaustive et n'est pas limitée aux mesures de sécurité ci-dessous.

• Utilisation correcte des produits : Utilisez uniquement les produits Baser conformément à leur usage prévu. Une mauvaise utilisation, comme l'utilisation d'un parasol sans lestage adéquat, peut entraîner une défaillance du produit, des blessures ou des dommages.
• Conditions météorologiques : Ne laissez pas les parasols de patio ou les parasols déportés ouverts par vent fort ou par temps orageux. Fermez toujours les parasols en cas de vent et ne les laissez jamais sans surveillance.
• Installation et lestage : Il est essentiel de bien lester les parasols en utilisant des sacs de lestage appropriés ou des sacs de sable Baser. Le non-respect de cette consigne peut entraîner la chute ou l'effondrement du parasol, causant des blessures ou des dommages.
• Modifications du produit : Ne modifiez en aucun cas les produits Baser. Toute modification annulera les garanties et pourra entraîner des blessures ou des dommages matériels pour lesquels Baser décline toute responsabilité.
• Supervision et manipulation en toute sécurité : Ne laissez jamais les enfants manipuler, assembler ou utiliser les produits Baser. Une supervision d'un adulte est toujours requise lors de l'installation et de la manipulation des produits.

RISQUES SPÉCIFIQUES ET EXCLUSIONS :

Baser ne pourra être tenu responsable des blessures, dommages ou incidents résultant de, mais non limités à :

• Non-lestage correct des produits : L'absence de lestage suffisant de la base de parasol avec des sacs de lestage appropriés.
• Laisser les parasols ouverts par vent ou par mauvais temps : Laisser les parasols de patio ou les parasols déportés ouverts par des conditions venteuses peut entraîner leur chute, causant des blessures ou des dommages.
• Modification du produit : Modifier ou effectuer des changements structurels aux produits sans l'autorisation de Baser annulera les garanties et libérera Baser de toute responsabilité.
• Installation incorrecte : Ne pas suivre les instructions fournies avec le produit ou répertoriées sur le site Web de Baser peut entraîner des dommages au produit ou des blessures.

GARANTIE :

Baser garantit la performance de chaque produit Baser pendant une période allant jusqu'à vingt-quatre (24) mois suivant la date d'achat, à condition que le produit soit utilisé conformément aux instructions fournies par Baser avec le produit Baser. N'utilisez pas le produit à d'autres fins que celles spécifiquement prévues dans les instructions du produit Baser. Baser décline toute responsabilité pour tout dommage matériel ou blessure corporelle causé par ou résultant d'une installation incorrecte, d'une mauvaise utilisation, d'un démontage incorrect ou d'un entretien inapproprié de la base de parasol Baser, des sacs de sable ou de tout autre produit vendu ou fabriqué par Baser.

LIMITATIONS DE RESPONSABILITÉ :

Dans les limites maximales permises par la loi, Baser décline toutes les autres garanties, expresses ou implicites, y compris les garanties de qualité marchande ou d'adéquation à un usage particulier. Baser n'est pas responsable des dommages indirects, accessoires ou consécutifs, y compris, mais sans s'y limiter, la perte de bénéfices, de revenus ou d'utilisation. La responsabilité de Baser ne dépassera pas le prix payé pour le produit.

UTILISATION INCORRECTE DU PRODUIT :

Les clients assument tous les risques liés à une mauvaise utilisation des produits Baser. Baser ne saurait être tenu responsable des blessures ou des dommages causés par, sans s'y limiter :

• Le non-respect des instructions concernant l'installation ou l'entretien du produit.
• L'utilisation des produits Baser à des fins non prévues.
• L'utilisation de sacs de sable ou de lestage avec des produits autres que les parasols Baser.

PROPRIÉTÉ INTELLECTUELLE :

Le produit Baser contient ou peut contenir des marques de commerce, des informations protégées par le droit d'auteur, des noms commerciaux, des marques de service, des logos, des images, des graphiques, du texte et d'autres contenus protégés, y compris le numéro d'enregistrement de la marque U.S. 1458232 et le numéro de marque E.U. 017960185. Toutes les propriétés intellectuelles de Baser restent la propriété de Baser. Les clients n'acquièrent aucun droit, titre ou intérêt dans les marques ou autres propriétés intellectuelles de Baser en achetant ou en utilisant un produit Baser.

UTILISATION INAPPROPRIÉE PAR LE CLIENT :

L'utilisateur accepte d'indemniser, défendre et tenir indemne Baser, ses dirigeants, administrateurs, employés et agents contre toutes réclamations résultant de l'utilisation d'un produit Baser en violation des présentes Conditions Générales.

DROIT APPLICABLE :

Ces Conditions Générales et la conduite des parties en relation avec celles-ci et le produit Baser seront régies et interprétées conformément aux lois de l'État de New York et aux lois fédérales des États-Unis d'Amérique, sans tenir compte des dispositions relatives aux conflits de lois.

ARBITRAGE :

En utilisant un produit Baser, le client accepte que tout litige, controverse ou réclamation découlant de ou en relation avec l'utilisation du produit Baser ou de ces Conditions Générales soit réglé par arbitrage conformément aux règles de la United States Federal Arbitration Association.

INFORMATIONS DE CONTACT :

Pour toute question ou réclamation concernant ces Conditions Générales ou votre produit, veuillez contacter :

Baser ApS
Bjarkevej 12, 8464 Galten, Danemark
Téléphone : +1 315 215 1649
Email : help(@)mybaser.com